Help Desk Services
Trained professionals answer your Help Desk Calls. We do not answer calls 24/7/365, but tickets can be submitted via the portal 24/7. Calls are answered 8-5 M-FHelp Desk services provide computer support, troubleshooting, issue resolution, and can securely administer remote servers, desktops and network infrastructure during normal office hours via telephone support, remote utilities, or onsite support. Our professionally staffed help desk addresses your employees' needs directly and immediately.
Performance Data delivers the full range of help desk services
Remote or onsite diagnostic and solution identification
New computer set-up, configurations and upgrades
E-mail configuration and support
Software updates and maintenance
Hardware and software installation, configuration and upgrades
Internet connectivity issues
Crisis resolution
Virus control and removal
Failover server and desktop reimaging
End user support
Performance Data’s proactive approach to Managed Services continuously refines your IT infrastructure to reduce the need for desktop support. At the same time, we utilize industry best practices and state-of-the-art help desk tools to support your employees’ productivity. There is no reason to tolerate inexperienced help desk technicians with their limited availability and lack of knowledge. Our help desk services enable organizations to access broader resources, maintain effective operation, and to operate at peak efficiency.
